1. Sorry, we can’t return your money back for this product.

对不起，我们不能将这个产品的钱款退还给您。

2. We are sorry that it is excluded from the list of refundable commodities.

我们很抱歉，它不在可退款的商品范围之内。

3. We feel terribly sorry for the delay in replying to your exchange request.

我们对延误回复您的退换请求深表歉意。

4. We sincerely apologize for the trouble brought to you.

给您带来的麻烦，我们表示真诚的歉意。

5. We promote being nice to employees, trusting and recognizing them.

我们提倡善待员工，信任并且赏识他们。